Hansen Wheel and Wagon Shop Hansen Wheel and Wagon Shop

Builder of Authentic Horse-Drawn
Stagecoaches, Wagons & Carriages
Phone: 605-996-8754

Return Policy

It is important to us that our customers be completely satisfied. If you are dissatisfied with the quality of the parts or workmanship on any of our products, we want to hear from you! All stock items can be returned within 30 days for replacement or refund at our discretion (A 15% restocking fee will be deducted from refund.) Superior Quality, Satisfaction and Service is our Guarantee.

 

SATISFACTION GUARANTEE: If you're not completely satisfied with any merchandise you have received, just return it within 60 days of receipt for a full refund or exchange, no questions asked. Custom ordered and custom size items are not returnable unless we have made an error in your ordered item(s) or if the item is defective. All items must be in their original condition with the original packaging. Unfortunately, original shipping/processing charges are not refundable. We will, however, send your exchange with no additional shipping/processing charges.


 

1. What is Hansen Wheel and Wagon Shop's return policy?

If you are not completely satisfied with any merchandise you have ordered, you may return it within 60 days of receipt for a full refund or exchange, no questions asked.

All items must be in their original condition with their original packaging.

Original shipping/processing charges are not refundable. We will, however, exchange items with no additional shipping/processing charges.

Return Policy Exceptions: Special Orders; Custom Orders; Reference Materials (books and plans).

 

2. What if my item is defective, broken or needs repair?

Hansen Wheel and Wagon Shop stands by their products. However, on rare occasions, a product can have a defect that was undetected by shipping department or that becomes apparent during use. If a product you've purchased from Hansen Wheel and Wagon Shop has a manufacturing defect, please contact us at shop@hansenwheel.com or call 1-605-996-8754.

 

3. How do I return or exchange an item?

All items returned must be in their original condition. Items must be returned within 60 days of receipt. If an item was ordered as a set, it must be returned as a set. We suggest you return the package using a courier who will provide proof of delivery.

All shipping/processing charges on returned packages must be prepaid.

Please allow 14 business days to process your return.

 

4. Are there any items I cannot return or exchange?

Return Policy Exceptions: Special Orders; Custom Orders; Reference Materials (books and plans).